Experts in all areas of Field and customer Service. Committed to delivering customer retention and satisfaction.
We combine our experience and expertise to provide the best possible expert advice and service – this is what sets us apart. Find out more about us, the principles we work by, and the leading minds behind our company.
Exploring new approaches is important to our business. Yet we have managed to keep our basic values and principles intact, in spite of our willingness to develop.
We offer service consulting you can depend on, based on many years of experience and close customer relationships.
The standing and trustful relationships we have with our partners are based on the methods we use to enhance both their performance and their profits, which we continually evolve to match the changing requirements of the ever changing field service world.
ABOUT FIELD SERVICE SOLUTIONS
Field service and re-manufacture experts with over 18 years experience within the industry. Our field service and refurbishment expertise ranges from coffee to water. Our expertise in re-manufacture and refurbishment covers traditional coffee machines, bean to cup as well as grinders and on the go coffee stations.
SOME OF OUR GOALS
Reduce service cost.
Increase customer retention.
Deliver excellent level of customer service.
reduce service complexity.
INSTALLATIONS
Our skilled and trained engineers can install Bean to Cup or Traditional machines at a time of your choosing. Its important to the relationship with your customers that we get it right.
MAINTENANCE SOLUTIONS
The heartbeat of your coffee offer needs to be routinely and professionally maintained to ensure your customers receive optimum quality. We offer a national service with local care.
REFURBISHMENT/RE-MANUFACTURE
Our component level repair experts are committed in reducing waste within our field. We have solutions for machine components, PCB’s as well as machines. Lets talk and see how we can support you in reducing your service costs.
BESPOKE PROJECTS
We are here to take the headache away from planning that resource demanding project. Speak with us to see how we can support you in turn giving you time for another coffee or two.
INTERIM/CONSULTANCY
We are here to support you with short term resource or ongoing resource.
NOT JUST COFFEE
Our skilled engineers and partners cover a broad range of equipment and services as well as manufacturing and refurbishment.
Kris Gibson
Managing Director
Paul Gibson
Director
