We install, service and repair coffee and beverage equipment.

In house engineers covering all of the UK supported by our in house technical customer service desk.

As most businesses’ premises we work on are closed and the safety of our customers and the team is our priority, we are currently on call for emergencies. However, in the background there is plenty of work going on for future planning and to support all of our customers when things return to a new kind of normal. We would encourage all of customers to start to contact us regarding planned maintenance and PSSR in advance of re-opening. This will allow machines that have been stood for a long period of time to be fully operational and in great working order and legal. 

It is essential that all owners of coffee machines take note on the guidance provided by the Health and Safety executive regarding pressure systems safety regulations (in particular found on most coffee machines). 

Click here to download the PDF.

As a responsible business, we continue to take guidance from the Government and Health Officials and as they update us, we will continue to put measures in place to adapt our ways of working in line with recommendations.

This is an extremely challenging time for us all, we thank our amazing team for everything they have achieved, and our patient customers who have worked with us throughout.

Take care and stay safe – we will be back to full operation as soon as we can.

– From all at Field Service Solutions.

About Us

Who are we?

Field Service Solutions are field service and re-manufacture experts with over 18 years of experience within the industry.

Our field service and refurbishment expertise ranges from coffee to water. We cover traditional coffee machines, bean to cup as well as grinders and on the go coffee stations.

Our goals are to reduce service cost, increase customer retention, deliver an excellent level of customer service and reduce service complexity.

Services

How can we help?

Maintenance & PSSR

The heartbeat of your coffee offer needs to be routinely and professionally maintained to ensure your customers receive optimum quality. We offer a national service with local care. Coffee machines require their planned maintenance in line with manufacturer guidance, water filters exchanged regularly, and for every machine fitted with a pressure boiler there is a legal requirement for the owner to have a written scheme of examination. On behalf of your business we can manage the maintenance of machines leaving you reassured that the machine is always in the best working order and legal.

Reactive Calls

We understand that when a machine is not operational revenue is being lost. Our team of fully trained field engineers are ready to react quickly and are equipped to solve faults and problems reducing the downtime and minimising disruption to business.

Installations

We are dedicated to making the right impression on your behalf at the first opportunity, we can ensure that the installation of a new machine whether bean to cup, traditional or other equipment gives us a first class experience leaving the end user confident in the chosen product.

We take cradle to grave approach, supporting you from the planning stages to implementation and training as required.

Refurbishment

From machines to components we can provide you with a solution. Our new workshop means we can re-manufacture machines and refurbish components with the experience of our in-house skilled team. Included in the portfolio of machines we work on are traditional coffee machines, bean to cup, water, hot water boilers and water machines. This gives us the ability to provide customers with a cost-effective alternative to purchasing costly parts or new machines. In addition to saving on costs there is an environmental advantage saving energy, landfill and reducing pollution.

Not Just Coffee

We are extremely passionate about coffee, and the entire team love nothing more than to enjoy a great cup of coffee, however, we do more than just coffee!

We have extensive knowledge within our internal teams in different areas including water machines, brewery equipment, hot water, vending, telemetry and payment solutions. We collaborate with other partners who support us in a knowledge base about various types of machines, in particular we can assist in the service and maintenance of the majority of catering equipement. If you have a requirement that you need to discuss please get in touch.

Bespoke

With a wealth of experience in the hot drinks industry we have field managers within the team who will be able to understand your bespoke project requirements. We are here to take the headache away from planning that resource demanding project. Take a look at some of the projects we have worked on and what else we can support you with.

Our Team

Managing Director

Field Based Team

Under development.

Management and office team

Under development.

Kris has over 19 years’ experience within field service and field service operations, having worked through a wide variety of field service and service operations functions.

Kris has turned his hand to consulting roles around field service strategy and development with a keen passion on working with partners and customers to enhance the service levels, drive down costs to increase capacity and build enhanced service reputation with manufacturers.

Kris brings a creative and solution-centred approach to all opportunities with a keen desire to exceed customer’s satisfaction.

Kris’ experience within coffee and water companies as well as service delivery partners, has resulted in delivering significant solutions in cost reduction, resource optimisation, customer retention, continuous improvement, service strategy and profitability resulting in business growth.

Kris Gibson

Managing Director