Our remote visual assistance system helps us deliver an even more efficient and cost-effective service for our customers.
This exciting technology allows instant and remote connection between our technical team and our customers, guiding them carefully to be able to resolve some of the issues with the machines themselves.
By enabling customers to stream smartphone images of their coffee machine without the need for a call-out, we can zoom in, capture details and identify issues. We can even provide you with augmented reality on-screen pointers to help resolve problems quickly and easily.
The system helps us to improve our customer service by speeding up response and reducing waiting times, resulting in improved machine uptime and lower costs for customers.