Customer communications app

Keeping customers informed every step of the way is crucial to delivering a great service. Our free customer communications app keeps everyone in the loop.

We use a state-of-the-art customer communications app, called Big Change, to make sure all our customers know when, where and how their jobs are progressing. Using the app, customers enjoy quick and easy access to up-to-date information and repair reports – a great way to remain in touch at all times.

Key features

  • Customers are kept informed with automatic job confirmations and ETA text messages
  • Customers can manage their own appointments via the online customer booking system
  • More flexibility for us to manage unscheduled job requests with a live view of nearby resource availability

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