About Us

About Us

What do we do?

Field Service Solutions are field service and re-manufacture experts with over 18 years of experience within the industry.

Our field service and refurbishment expertise ranges from coffee to water. We cover traditional coffee machines, bean to cup as well as grinders and on the go coffee stations.

Our goals are to reduce service cost, increase customer retention, deliver an excellent level of customer service and reduce service complexity.

Our Team

Managing Director

Field Based Team

Under development.

Management and office team

Under development.

Kris has over 19 years’ experience within field service and field service operations, having worked through a wide variety of field service and service operations functions.

Kris has turned his hand to consulting roles around field service strategy and development with a keen passion on working with partners and customers to enhance the service levels, drive down costs to increase capacity and build enhanced service reputation with manufacturers.

Kris brings a creative and solution-centred approach to all opportunities with a keen desire to exceed customer’s satisfaction.

Kris’ experience within coffee and water companies as well as service delivery partners, has resulted in delivering significant solutions in cost reduction, resource optimisation, customer retention, continuous improvement, service strategy and profitability resulting in business growth.

Kris Gibson

Managing Director