Here are some of our most frequently asked questions.
If you require any other help of assistance please do not hesitate to call.
Do you refurbish coffee machines?
Yes we refurbish coffee machines. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you.
Do you provide coffee machines on loan?
On occasions we can provide loan machines to bridge the gap between breakdown and repair. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you.
Do you provide PSSR tests?
Yes we provide PSSR tests. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you.
Do you provide a maintenance and service coffee machines?
Yes we provide maintenance services. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you.
Do you provide and emergency repair service for coffee machines?
Yes we provide emergency repair services. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you.
Do you provide a full service solution?
Yes we provide a full service solution. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you.
Do you sell parts?
Yes we sell parts as part of the repair service. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you.
How fast can you get to me for an emergency coffee machine repair?
Thank you for your query. In normal circumstances we aim to get to you with 48 hours during working days however if you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you. If there is no answer please leave a message and we will call you back.
What do you charge for call out?
Costs are dependent on the individual job. Please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you. If there is no answer please leave a message and we will call you back.
Do you charge for travel?
Costs are dependent on the individual job. Please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you. If there is no answer please leave a message and we will call you back.
How do you cost parts?
Costs are dependent on the individual job. Please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you. If there is no answer please leave a message and we will call you back.
What are your payment terms?
Thank you for your query. Please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you. If there is no answer please leave a message and we will call you back.
Do you provide remote fixing services / help?
Yes we are able to provide remote fix services vis our Host Comm App – for further details please call 0333 3052080 and select Option 5 to speak to our technical team. If there is no answer please leave a message and we will call you back. If there is no answer please leave a message and we will call you back.
I want to order a service or get an engineer
Thank you for your enquiry. Please call 0333 3052080 and select Option 4 to speak to our sales team. If there is no answer please leave a message and we will call you back. If there is no answer please leave a message and we will call you back.
What type of services do you provide?
You can find our full services here.
Where are you based?
Our head office is in Bury and we have a satellite office in Bournemouth – see here for address and map.
What is your address?
Our address is found on our contact page.
Do you provide national coverage?
We have a national service team that covers the majority of the UK. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you. If there is no answer please leave a message and we will call you back.
Do you provide services on cruise ships?
Yes we have a specialist maritime service.
What are your working hours?
Our usual working hours are Monday to Friday 8.30am to 5pm. We do also run an out of hours and weekend service. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you. If there is no answer please leave a message and we will call you back.
What types of machines do you fix?
We cover the majority of types, brands and models of coffee machines. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you .
Do you cover automatic coffee machines?
We cover the majority of types, brands and models of automatic coffee machines. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you .
Do you cover coffee vending machines?
We cover the majority of types, brands and models of coffee vending machines. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you .
Do you cover bean to cup coffee machines?
We cover the majority of types, brands and models of bean to cup coffee machines. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you .
Can you fix Bravilor coffee machines?
We cover the majority of Bravilor coffee machines. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you .
Can you fix WMF machines?
We cover the majority of WMF coffee machines. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you .
Can you fix Evoca machines?
We cover the majority of Evoca coffee machines. If you have a specific query please call 0333 3052080 and select Option 1 to speak to our friendly service team who will gladly help you .
Do you sell coffee?
No we do not sell coffee, but we are happy to give you advice and put you in touch with trusted partners. If so, please call 0333 3052080 and select Option 4 to speak to our sales team. If there is no answer please leave a message and we will call you back. If there is no answer please leave a message and we will call you back.
Do you sell coffee machines?
No we do not sell coffee machines, but we are happy to give you advice and put you in touch with trusted partners. If so, please call 0333 3052080 and select Option 4 to speak to our sales team. If there is no answer please leave a message and we will call you back. If there is no answer please leave a message and we will call you back.
Do you sell coffee machine cleaning products?
No we do not sell coffee machine cleaning products, but we are happy to give you advice and put you in touch with trusted partners. If so, please call 0333 3052080 and select Option 4 to speak to our sales team. If there is no answer please leave a message and we will call you back. If there is no answer please leave a message and we will call you back.
Do you sell refurbished machines?
No we do not sell refurbished coffee machines, but we are happy to give you advice and put you in touch with trusted partners. If so, please call 0333 3052080 and select Option 4 to speak to our sales team. If there is no answer please leave a message and we will call you back. If there is no answer please leave a message and we will call you back.
What certification do you have?
Yes our national team of locally based engineers undergo rigorous ongoing training in our centre of excellence training centre. Accreditations include ‘Coffee Safe Certification’, QSC ISO 14001 and ‘Safe Contractor Approved’.
