- 5-Star Rated on Google
- Nationwide Support
- Unrivalled Expertise
At Field Service Solutions, we believe the best results come from strong partnerships and clear communication. We don’t just install and service coffee machines, we work alongside our customers and partners to deliver ongoing value, support, and efficiency. By combining our expertise with the latest technology, we make sure your business is always supported, wherever you are in the UK.
Below you’ll find the three ways we work closely with businesses across the country:
Building long-term partnerships is at the heart of what we do. By working directly with coffee machine
manufacturers, distributors, and end-users, we help ensure every business has access to the installation,
servicing, and maintenance support they need. Our industry insight and nationwide coverage mean we’re able
to provide reliable, professional solutions that strengthen our customers’ operations.
Our remote visual assistance system takes support to the next level. Using live video technology, customers
can connect instantly with our technical team, who can guide them step by step to resolve issues quickly,
often without the need for a call-out. With features like live drawing, on-screen pointers, and instant
communication, this service saves time, reduces costs, and keeps machines running more efficiently.
Clear communication is key to excellent service. That’s why we provide all customers with access to our
dedicated app, keeping them updated on every stage of a job. From appointment confirmations to real-time
progress updates, the app ensures you’re always in the loop. It also offers flexibility for booking and
rescheduling, helping us respond faster to your needs nationwide.
