Coffee Machine Servicing

National business, local delivery

National business, local delivery

Since inception in 2016, Field Service Solutions has set out to be a social and environmentally responsible business that considers the wider impact of the business in every aspect of its operation. The market leading firm continues to set the benchmark within its sector. MD and founder, Kris Gibson, explains how and why:

“Since we launched FSS, we set out to do things differently. We really do care about our team, our service delivery, the way we operate, how we source our products, what effect our operation will have on the environment and our responsibilities in the commercial world.

As a national business, we considered our business model carefully and took the decision to recruit and employ service engineers that live within the regions in which they work. We absolutely don’t want our people to spend large parts of their day travelling, clocking up unnecessary mileage, losing both personal and company time and working in areas too far afield. Instead where possible, our teams work in areas on routes that are familiar to them, thus facilitating them to develop their own relationship with our customers, under a local ethos.

This approach cultivates a sense of ownership, trust and individual accountability, which we believe is so important as we grow our business. Simultaneously, we are reducing our carbon footprint by minimising the miles we travel in our fleet.

As part of our customer service promise, we attempt to address any issues during the first visit where possible and carry ‘first time fix kits’ in an attempt to negate a second visit. We will recycle, repair and reuse where possible, ensuring that the quality and that the integrity of all parts are retained in order to avoid waste and excess landfill.

Our strategy extends further to the innovative and market leading technology we use on a daily basis. By using a mobile based app we are often able to diagnose issues remotely, and support clients using step by step guidance to fix errors or issues quickly and efficiently, without the need to travel to site. These steps ultimately reduce machine downtime for our customers and ensure our engineers aren’t travelling to sites unnecessarily.

We are constantly exploring technology and new ways of working that will not only enhance our operation but minimise the impact we have on the environment.”